Terms & Conditions

Order Placement & Payment

Please note that payments must be in advance or on delivery (for local delivery orders only),  no goods will be delivered unless payment has been confirmed.   

Shipping & Returns

Shipping Methods

Prices are calculated by weight and we use either Royal Mail or a private courier service depending on the package size and weight. Postage is standard Royal Mail first class post unless requested otherwise. All prices are for anywhere in the UK, but for Northern Ireland and the Highlands and Islands of Scotland there will be a surcharge on courier items.

Free delivery

We offer free delivery to the postcodes , KT8, KT12, KT13, TW1, TW2, TW3, TW4, TW5, TW6, TW7, TW8, TW9, TW10, TW11,TW12, TW13, TW14, TW15, TW16, TW17, UB1, UB2, UB3, W3, W4, W5, W7, W13 on all orders over £25 in value.This is subject to available delivery slots and availability of goods.     If you live on the outskirts of these postcodes please email to double check as it may be possible depending on your location to offer this service.

Returns Policy

We are happy to accept returned goods, and will reimburse all your costs if the items are being returned because of errors we have made.  If items are being returned because you have changed your mind etc, then we will reimburse the costs that you have paid for the goods, less the handling and postage charges, PROVIDING that the goods are returned to us undamaged and in their original packaging.  However please note that

No returns will be accepted without prior confirmation by email from Loki Pet Supplies.

All returns must be notified within 14 days of receipt of goods.

Damaged Goods

In the event of damaged goods being received, please notify us within 7 days of receipt, otherwise no claim can be considered as the goods will be considered to have been accepted by you.   The item should be returned to Loki Pet Supplies within 14 days,  please pack carefully to avoid further damage.  You should obtain proof of postage.

Non receipt - please allow 7 - 10 working days for receipt of goods unless stated otherwise on the item description,  in the event that you still have not received your items and have not been contacted by us.  Please email and we will investigate.

The above do not affect your statutory consumer rights.

Privacy Policy

Personal Information is Private so we treat it as such, Loki Pet Supplies does not disclose buyer's information to any third parties.  

Data collected by this site is only used to either take and fulfil customer orders or administer and enhance this site and our service.   We will only disclose details to third parties for goods delivery purposes.

Registered Address 
10 Bowater Gardens
Sunbury on Thames 
Middx TW16 5JP